• 可以算是目前星鏈網路最大型的機隊，超過一千台。
• 旅客將會免費使用機上網路。
• 傑西也在之前的新聞稿當中有介紹已經有其他引進的業者，下載的速度
• 延伸：卡達航空宣布將會使用星鏈衛星網路 STARLINK 下載速度200M沒問題

Starlink 允許從登機到降落的全程網路服務，並解鎖了改變遊戲規則的機上娛樂體驗，例如同時在座椅背後的螢幕和個人設備上觀看直播電視、串流服務、購物、遊戲等。Starlink 的低軌道衛星提供可靠的、高速、低延遲的網路，並提升了海洋和其他傳統行動網路或 Wi-Fi 信號無法到達的偏遠地區的可靠性。

本協議將涵蓋超過 1,000 架飛機。測試將於 2025 年初開始，預計首批載客航班將於明年時候起飛；聯合航空的創新再次為旅客的搭乘經驗來說產生非常大的變化。

聯合航空今天通過與 SpaceX 簽署業界規模最大的協議，立下了飛機連結網路的新標竿，免費為航空公司的主要航線以及區域航線機隊引進 Starlink 快速可靠的 Wi-Fi 服務。

聯合航空的乘客將很快在空中享受與地面相同的高速、低延遲網路服務。這種全程連接將以其他美國主要航空公司無法提供的規模，在空中解鎖改變遊戲規則的體驗，例如在座椅背後的螢幕和個人設備上同時享受直播電視、串流服務、社交媒體、購物、遊戲等。

聯合航空預計在未來幾年內，為超過 1,000 架飛機安裝 Starlink。測試將於 2025 年初開始，首批載客航班預計將於該年晚些時候啟動。聯合航空飛機上的 Starlink 服務將是免費的。

利用先進的衛星和在太空船及軌道運行方面的豐富經驗，Starlink 由 SpaceX 設計，提供全球的網路接入，包括海洋、極地和其他傳統行動或 Wi-Fi 信號無法到達的偏遠地區。聯合航空是大西洋和太平洋上最大的航空公司，將成為全球首家承諾在如此大規模下提供 Starlink 服務的航空公司。

「在地面上能做的一切，你很快就能在聯合航空飛機上在 35,000 英尺高空，飛行時使用，並且幾乎拓及世界的任何地方。」聯合航空首席執行官 Scott Kirby 說。「這種連接將為每個座位的機上娛樂體驗，開啟更多個性化的內容。聯合航空的創新文化再次為我們的乘客帶來巨大好處。」

「我們很高興能與聯合航空合作，改變機上體驗。」SpaceX 總裁兼首席運營官 Gwynne Shotwell 說。「搭載 Starlink 的聯合航空航班，您將能從登機到降落，全程享受全球最先進的高速網路。」

聯合航空的新 Starlink Wi-Fi 服務將包括以下體驗：

• 直播串流：訪問個人串流服務，無需緩衝或延遲即可觀看直播電視、節目和電影，無需提前下載內容。
• 工作效率：即時下載/上傳文件，編輯共享文件。
• 遊戲：參與線上遊戲，並跟隨直播遊戲串流服務。
• 電子商務：在座位上購物、預訂免稅商引配送、預訂餐廳和旅行。
• 多設備連接：同一用戶可同時連接多台設備。
• 聯合航空應用的即時支援：在飛行中下載聯合航空應用，獲取即時航班連接資訊，並通過「需求代理」訪問真人客戶支援。

除了在個人設備上使用 Starlink 連接，聯合航空乘客還可以在座椅背後的娛樂系統上使用從網路提供的內容。聯合航空機隊上有近 100,000 個座椅螢幕，且隨著聯合航空持續接收新飛機並改裝現有飛機，這一數字將繼續增長。機上內容支持超過 20 種不同語言。聯合航空的新標誌性內飾包括每個 United Polaris® 商務艙座位上的 16 英寸高清觸控螢幕、每個 United First Class 座位上的 13 英寸螢幕，以及每個 United Economy 座位上的 10 英寸螢幕。聯合航空的新標誌性格興還包括藍牙連接、每個座位的電源、更大的頭頂行李艙空間和 LED 照明。

這項新服務還將惠及聯合航空的一線員工，包含飛行員、空服人員、技術人員和登機門地勤人員，都使用行動設備來幫助運營和服務乘客。隨著聯合航空廣泛推行 Starlink，這些團隊將在空中擁有與地面上相同的完整功能。

聯合航空的領先創新

聯合航空被認為是全球最具創新力的公司之一，最近推出了一系列行業領先的政策、產品和服務：

• 移動應用的即時活動：
  • 聯合航空擁有全球下載量最多的航空公司移動應用，是唯一一個提供即時活動的美國航空公司，讓乘客可以在手機主螢幕上即時取得登機證、登機口和座位號以及倒計時。
• ConnectionSaver
  • 聯合航空是唯一使用專有技術決定何時延遲航班幾分鐘，以便更多乘客能趕上轉機的航空公司。
• 擔心坐在中間座位？
  • 聯合航空是唯一一家讓乘客在應用中記錄座位偏好，並在起飛前有空位時免費調整座位的航空公司。
• 免費家庭座位
  • 聯合航空是首家也是唯一一家提供動態座位圖的航空公司，允許 12 歲以下的兒童在訂票時免費與同伴中的成人坐在一起。自去年推出該功能以來，聯合航空已幫助數十萬個家庭免費訂座在一起。
• 即時文字更新
  • 利用人工智慧工具，聯合航空向乘客發送個性化的旅行更新，包括登機口更改和登機時間，甚至包括航班變更和天氣事件的飛行地圖。
• 自動重新預訂協助
  • 聯合航空的自助工具可自動向乘客提供個性化的重新預訂選項、行李追踪信息以及延誤或取消航班時符合條件的餐食和酒店憑證，而不必排隊與代理交談。
• 輪椅預訂工具
  • 聯合航空推出了一個新的數位測量工具，幫助乘客選擇適合其輪椅的飛機。
• 需求代理
  • 聯合航空的虛擬按需客戶服務工具已獲專利，允許乘客進行視頻聊天、文字或電話聯絡客服，無需在機場排隊等候。
• 里程共享
  • 聯合航空成為首家允許其常旅客計劃 MileagePlus 成員將里程與家人和朋友一起累積到聯合帳戶的主要美國航空公司。

延伸：已經使用Starlink的航空

AIRBALTIC 跟夏威夷航空。

英文新聞稿原稿

Starlink allows for gate-to-gate internet service and unlocks game-changing inflight entertainment experiences like access to live TV and streaming services, shopping, gaming and more, on seatback screens and personal devices simultaneously

Starlink’s low Earth orbit satellites deliver reliable, high-speed, low-latency internet and boost reliability over oceans and other remote areas previously unreachable by traditional cell or Wi-Fi signals

Industry’s largest agreement includes more than 1,000 aircraft

Testing begins in early 2025 with the first passenger flights expected later next year; United’s culture of innovation again delivers big benefits to customers

CHICAGO, Sept. 13, 2024 United today set a new standard of inflight connectivity by signing the industry’s largest agreement of its kind with SpaceX to bring Starlink’s fast, reliable Wi-Fi service to the airline’s mainline and regional aircraft fleet, for free.

United customers will soon enjoy the same high-speed, low-latency internet service in the air that they enjoy on the ground. The new, gate-to-gate connectivity will unlock game-changing experiences in the sky at scale that no other major U.S. airline provides like access to live TV and streaming services, social media, shopping, gaming and more, on seatback screens and personal devices simultaneously.

United expects to have Starlink on all United aircraft – more than 1,000 planes – over the next several years. Testing begins in early 2025 with the first passenger flights expected later that year.

Starlink service on United aircraft will be free.

Leveraging advanced satellites with its deep experience in both spacecraft and on-orbit operations, Starlink is engineered by SpaceX and delivers internet access around the world, including over oceans, polar regions and other remote locations previously unreachable by traditional cell or Wi-Fi signals. United is the largest airline across both the Atlantic and Pacific and will be the first carrier in the world to commit to offering Starlink service at this scale.

“Everything you can do on the ground, you’ll soon be able to do onboard a United plane at 35,000 feet, just about anywhere in the world,” said United CEO Scott Kirby. “This connectivity opens the door for an even better inflight entertainment experience, in every seatback – more content, that’s more personalized. United’s culture of innovation is, once again, delivering big for our customers.”

“We’re excited to team up with United Airlines to transform the inflight experience,” said Gwynne Shotwell, President and Chief Operating Officer at SpaceX. “With Starlink onboard your United flight, you’ll have access to the world’s most advanced high-speed internet from gate to gate, and all the miles in between.”

United’s new Starlink Wi-Fi service will include experiences like:

• Live streaming: access personal streaming services and watch live TV, shows and movies without buffering, lag or the need to download content in advance.
• Workplace productivity: download/upload documents and edit shared files in real-time.
• Gaming: play live games and follow along on live gaming streaming services.
• E-Commerce: shop online, schedule grocery delivery and make restaurant and travel reservations all from the comfort of your seat.
• Multiple devices: connect multiple devices at once, under one user.
• Live support with the United app: download the United app while inflight to get real-time info about connections and access customer support from a real agent through Agent on Demand.

In addition to using Starlink connectivity on personal devices, United customers also will have access on their seatback screens. United has nearly 100,000 seatback screens across its fleet, with plans to grow these numbers as the airline continues to take delivery of new airplanes and retrofit existing aircraft with its new United signature interiors. The inflight content is available in more than 20 different languages. The new United signature interiors include 16-inch HD touch screens in each United Polaris® business class seat, 13-inch screens in every United First Class seat and 10-inch screens in every United Economy seat. In addition to seatback screens in every seat, United’s new signature interior also includes Bluetooth connectivity, power in every seat, larger overhead bins with room for everyone’s rollaboard and LED lighting.

The new service will also benefit United’s frontline employees – United pilots, flight attendants, technicians and gate agents all use mobile devices to help run the operation and serve customers. As United rolls out the Starlink more broadly, it will give those teams the same rich capabilities in the air, as they have on the ground including when working in remote location or when traditional services might be impacted like during power outages or natural disasters.

United’s Industry-Leading Innovations

United is recognized as one of the most innovative companies in the world and has recently launched a series of policies, products and services that are industry-leading:

• Mobile app with live activities: United has the world’s most downloaded airline mobile app and is the only U.S. airline with Live Activities that gives customers real-time access to their boarding pass, gate and seat number and countdown clock to departure on the home screens of their phone.
• ConnectionSaver: United is the only airline that uses proprietary technology to determine the best time to hold a flight a few extra minutes so more people can make their connection.
• Stuck in a middle seat?: United is the only airline where customers can log their seat preference in the app and move to a better seat – for free – if it opens up before departure.
• Free family seating: United is the first and only airline to offer a digital, dynamic seat map that allows children under 12 to be seated next to an adult in their party for free at time of booking. Since launching the feature last year, United has helped hundreds of thousands of families book seats together for free.
• Real-time text updates: Using AI tools, United sends travelers text messages that provide personalized trip updates on everything from gate changes and boarding times to more specifics like aircraft swaps and weather events, now even including live radar maps.
• Automatic rebooking assistance: Instead of waiting in line to talk to an agent or search for new options, United’s self-service tools automatically present travelers personalized re-booking options, bag tracking information and meal and hotel vouchers when eligible if their flight is delayed or canceled.
• Wheelchair booking tool: United launched a new digital sizing tool that helps customers determine the right aircraft for their wheelchair.
• Agent on Demand: United’s virtual, on-demand customer service tool is patented and lets customers video chat, text or call a customer service representative instead of waiting in line at the airport.
• Miles pooling: United became the first major U.S. airline to allow members of its loyalty program, MileagePlus, to pool their miles with family and friends into a joint account.

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